Refund policy

Return, Refund & Shipping Policy

By placing an order, you agree to the terms outlined below.

1. Orders Not Yet Received

1.1 Interception or Cancellation After Shipment

Once an order has been shipped, it cannot be canceled.

If the customer requests package interception or return while in transit, the customer is responsible for:

All interception fees charged by the carrier; and
All return shipping costs (equal to the original shipping cost, even if free shipping was offered).

Free shipping promotions do not waive actual shipping costs incurred. Actual carrier charges will be deducted from any refund.

1.2 Refusal of Delivery Without Valid Reason

If a customer refuses delivery without an approved reason:

The customer is responsible for all return shipping costs and carrier fees.
We do not accept Cash on Delivery (COD) returns.
Refunds (if eligible) will only be processed after the item is received and inspected by our warehouse.

If the returned item:

Is opened,
Shows signs of use,
Is damaged, or
Cannot be resold as new,

No refund will be issued.

1.3 Lost, Delayed, or Abnormal Shipments

A package may be considered abnormal if:

Tracking shows no updates for an extended period; or
The carrier reports an exception.

We will file a claim with the carrier. After carrier confirmation, we may, at our sole discretion:

Issue a full refund; or
Reship the product.

Failure to cooperate or provide requested documentation may result in denial of the claim.

1.4 Address Changes After Shipment

If a customer requests an address change after shipment:

The customer is responsible for all carrier modification fees.
Address change requests are not guaranteed to succeed.
Modification fees are non-refundable, regardless of outcome.

We are not liable for delivery issues resulting from incorrect addresses provided by the customer.

1.5 Marked as Delivered but Claimed Not Received

If tracking shows “Delivered”:

We are not responsible for theft, loss, or misplacement after delivery.
If signature service was not purchased, no compensation will be provided.
We can provide Proof of Delivery (POD) upon request.

If the customer requests a carrier investigation, supporting evidence (e.g., security camera footage, police report) may be required. Investigations are not guaranteed to result in reimbursement.

2. After Delivery

2.1 Shipping Damage

Claims for shipping damage must be reported within 48 hours of delivery.

The customer must provide:

Photos of the outer packaging,
Photos of the shipping label,
Clear photos of the damaged product.

Failure to provide complete documentation may result in denial of the claim.

If confirmed:

Minor damage may qualify for partial compensation.
Severe damage rendering the product unusable may qualify for replacement or refund at our discretion.

2.2 Product Quality Issues

Any product quality concerns must be reported within 7 days of delivery.

Claims submitted after 7 days will not be accepted.

We reserve the right to determine whether an issue qualifies as a manufacturing defect.

2.3 Personal Health & Intimate Products (Final Sale)

Due to the hygienic and intimate nature of our products:

All personal health and intimate products are FINAL SALE.
We do not accept returns or exchanges for non-quality-related reasons.
Opened or used products are not eligible for return under any circumstances.

If a verified manufacturing defect exists, we may offer:

A replacement; or
Partial compensation, at our sole discretion.

2.4 Unauthorized Returns

Returns must be pre-approved in writing.

If a customer sends a product back without authorization:

The warehouse may refuse delivery; or
The package may not be processed.