Shipping Policy

Effective date: July 22, 2026

Store: TopDollX

Website: www.topdollx.com

This Shipping Policy explains how TopDollX processes, ships, tracks, and delivers orders. It applies to purchases made through the TopDollX website.

1. Order-specific information controls

The product page, checkout, order confirmation, and any later written order update identify the terms that apply to a specific order, including:

• whether the product is in stock or made to order;
• the confirmed product and customization;
• the shipping destination and method;
• shipping charges, taxes, duties, and any prepaid-duty arrangement;
• the estimated production and delivery schedule; and
• any required pre-shipment confirmation.

If an order-specific written confirmation expressly differs from a general statement in this policy, the order-specific confirmation controls for that order. Nothing in this policy limits a non-waivable right provided by applicable law.

2. Where we ship

TopDollX ships to the United States and to international destinations where the selected product can be lawfully imported, transported, and delivered. Availability is not identical in every country or region. Product restrictions, carrier limits, sanctions, customs rules, parcel dimensions, and local law may prevent us from accepting or completing an order.

Submitting an order does not guarantee that we can ship the selected product to the submitted address. We may place the order on hold while we verify the destination or may cancel and refund an unshipped order if lawful delivery is not available.

The customer is responsible for confirming that purchasing, owning, importing, and using the product is legal at the destination. TopDollX does not reimburse fines, seizures, penalties, or losses caused by a customer's violation of local law or by an inaccurate customs declaration requested by the customer.

3. Processing, production, and delivery estimates

All timeframes begin only after payment is successfully authorized, the order is accepted, the shipping information is complete, and any required customization details have been confirmed.

In-stock products

In-stock products typically arrive approximately 7 calendar days from the order date. Payment review, address verification, carrier capacity, remote destinations, holidays, weather, and other conditions may extend this estimate.

Customized or made-to-order products

Customized products typically require approximately 4–5 weeks in total, including production and shipping. The actual schedule depends on the model, selected options, production requirements, final confirmation, destination, customs processing, and carrier performance.

After a customized order is dispatched, air delivery typically takes approximately 7 calendar days. This shipping estimate is included within the 4–5 week total estimate unless the order confirmation states otherwise.

No guaranteed event dates

Production and delivery dates are estimates, not guarantees. Do not place an order in reliance on delivery before a birthday, holiday, trip, event, or other fixed date unless TopDollX separately confirms that date in writing.

If we cannot ship within a promised or legally required timeframe, we will provide a revised estimate and, where applicable law requires, request consent to the delay or offer cancellation and a refund for the unshipped merchandise.

4. Customized-order confirmation

If the order includes a final pre-shipment review, TopDollX will send the available confirmation material to the email address used at checkout. Depending on the production process, this may include photographs or other visual confirmation of the finished configuration.

The customer must review the confirmation promptly. Shipment remains on hold while a required confirmation is outstanding. Customer-requested changes at this stage may be unavailable, may require additional payment, and may extend the schedule. A pre-shipment review does not replace the customer's obligation to inspect the product after delivery.

5. Shipping charges

The shipping charge for an order is the amount displayed at checkout or stated in the order confirmation. A product qualifies for free shipping only when the product page, checkout, or order confirmation expressly states that shipping is free for the selected destination and method.

Free shipping, when offered, does not automatically include sales tax, import tax, duty, customs brokerage, storage, redelivery, address-correction, remote-area, oversized-parcel, or optional-service charges.

6. Duties, taxes, and customs

United States

For orders delivered to the United States, applicable import duties and customs charges are prepaid unless the order confirmation expressly states otherwise. State or local sales tax and non-import charges remain separate and are shown or assessed as required.

If a carrier requests an unexpected customs payment on a U.S. order, contact TopDollX before paying whenever possible. Do not ignore the carrier's deadline; storage or return charges caused by a missed deadline may remain the customer's responsibility.

Destinations outside the United States

Outside the United States, the customer is responsible for import duty, tax, customs brokerage, and related government or carrier charges unless the checkout or order confirmation expressly confirms a prepaid-duty or Delivered Duty Paid arrangement for that order.

Free shipping does not mean duty paid. If the customer refuses delivery or fails to pay a charge that was the customer's responsibility, the parcel may be abandoned or returned. Any refund legally due will be calculated only after the parcel is recovered and may be reduced by return freight, storage, brokerage, duty, and other direct recovery costs to the extent permitted by law.

Customs authorities may inspect a shipment and may require accurate product, value, recipient, or identification information. TopDollX will not falsify the description, value, origin, or purpose of a shipment.

7. Discreet packaging

Orders are shipped in plain outer packaging without product imagery or explicit adult-product descriptions on the outside of the parcel.

Discreet packaging does not mean anonymous shipping. The exterior may display information required for lawful delivery, including the recipient's name and address, sender or fulfillment information, tracking barcode, parcel weight, handling labels, carrier documents, and customs documentation.

Packaging privacy and the description shown on a bank, card, PayPal, or cryptocurrency statement are separate matters. See the Payment Methods policy for payment-statement information.

8. Address requirements

The customer must provide a complete and accurate:

• legal recipient name;
• street address and apartment, suite, or unit number;
• city, state or province, postal code, and country;
• telephone number; and
• email address.

Large or heavy TopDollX products cannot be shipped to a PO Box. If a PO Box is submitted, the order will be held until a deliverable street address is provided.

Contact TopDollX immediately to request an address change. A change is effective only when TopDollX confirms it in writing. After fulfillment or dispatch begins, an address change may be impossible. The customer is responsible for carrier interception, address-correction, redelivery, return, and reshipment charges caused by an incorrect or customer-changed address, except where the error was made by TopDollX.

9. Carriers, tracking, and delivery

TopDollX selects a carrier based on destination, parcel size, product weight, service availability, and shipping method. A shipment may travel through UPS, FedEx, a freight provider, or another suitable logistics service.

Tracking is normally issued after dispatch and carrier acceptance. Tracking may take time to activate or may pause while a parcel transfers between logistics partners, undergoes customs review, or moves between facilities.

Because many products are large, heavy, and valuable, an adult should be available to receive the shipment and move it safely. Signature and delivery-appointment requirements depend on the carrier and destination. The customer must monitor tracking and respond to carrier notices.

Delivery is complete when the parcel is delivered to the submitted address, accepted by an authorized recipient, or recorded as delivered by the carrier, subject to any non-waivable rule that provides otherwise.

10. Delay, loss, and delivery exceptions

Delayed or inactive tracking

Contact TopDollX with the order number and tracking number. We will review the shipment and, when appropriate, request a carrier investigation. A temporary tracking pause is not by itself proof that a parcel is lost.

Marked delivered but not found

The customer must promptly check the delivery location, household members, building reception, neighbors, safe-drop locations, and the carrier. Then contact TopDollX. We may request proof of delivery, security footage, a written statement, identification, or a police report where reasonably necessary to investigate a high-value missing-delivery claim.

Failed delivery or refusal

If delivery fails because no one is available, the address is inaccurate, required information is missing, import charges are unpaid, or the customer refuses a conforming shipment, the customer is responsible for resulting storage, return, correction, redelivery, and reshipment costs to the extent permitted by law.

11. Inspection and shipping-damage claims

Inspect the outer carton before opening it. If the packaging appears damaged, photograph the complete carton, each damaged area, and the shipping label before moving or discarding anything.

Suspected shipping damage must be reported to TopDollX within 48 hours after the carrier-recorded delivery time. The report must include:

• the order number;
• photographs of the complete outer carton;
• close-up photographs of the damaged packaging;
• a clear photograph of the shipping label; and
• photographs or video showing the affected product or component.

Keep the original packaging, shipping label, accessories, and product until written instructions are provided. Do not return, discard, repair, clean, modify, or continue using an affected item before assessment. A late report does not remove any right that cannot legally be waived, but it may prevent TopDollX or the carrier from verifying avoidable transit damage.

Product defects, missing items, and incorrect items are handled under the Returns & Refund Policy and After-Sales Service Policy.

12. Contact

For a shipping question or claim, use the TopDollX Contact Us page. Include the order number, checkout email address, destination, tracking number, and relevant photographs or video. Never send a complete card number, account password, cryptocurrency private key, or seed phrase.